knx8's Privacy Policy

1 Types of Information Collected

knx8 may collect the following types of information. The purpose of collecting this information is to provide you with the highest quality service and to maintain the security of our platform.

1.1 Personally Identifiable Information

The information we collect during account registration includes:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and contact details
• National ID or passport number (for identity verification)
• Banking and mobile financial service (bKash, Nagad, Rocket, Upay) details
• Address information where applicable

1.2 Transaction Information

Your account deposit and withdrawal history, bonus receipt records, and a summary of gaming activity are stored. This information is used for financial security and fraud prevention.

1.3 Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Platform access times and usage patterns
• Information obtained from cookies and similar tracking technologies
• Page visits, click patterns, and session duration

2 Purpose and Legal Basis for Data Collection

knx8 collects your information for specific, legitimate, and transparent purposes. We never use your information for excessive or irrelevant purposes.

2.1 Primary Purposes

• Account Management: Creating, verifying, and managing your account
• Service Delivery: Operating gaming, betting, and money transfer services without interruption
• Identity Verification: Confirming the age and identity of registered users
• Financial Transactions: Processing deposits, withdrawals, and bonuses
• Customer Support: Providing assistance via 24/7 live chat and email

2.2 Additional Legitimate Purposes

• Prevention of fraud, money laundering, and illegal activities
• Implementation and monitoring of responsible gambling policies
• Ensuring the security and integrity of the platform
• Improving services and enhancing user experience
• Complying with applicable laws and regulations

3 Data Sharing and Disclosure

knx8 never sells your personal information to third parties or discloses it for commercial purposes. However, limited data sharing may be necessary in certain circumstances.

3.1 Authorised Third Parties

We may share limited information in the following cases:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers
• Technology Partners: Service providers that assist in operating the platform, who are bound by strict confidentiality agreements
• Game Providers: Information required to operate gaming activity with game providers such as Pragmatic Play, Evolution Gaming, and Spribe
• Law Enforcement Agencies: In response to a court order or a valid legal request

3.2 Data Transfer Restrictions

We do not sell or rent your information to advertisers, marketing agencies, or any other third parties. Your information is not used for profiling or targeted advertising without your explicit consent.

4 Cookies and Tracking Technologies

knx8 uses cookies and similar technologies to improve the user experience and ensure the security of the platform.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and save form data. Disabling these cookies will prevent the platform from functioning properly.

4.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalisation options.

4.3 Analytics Cookies

Anonymous usage data is collected to understand which parts of the platform are used most and where there is room for improvement. This information is not used to identify any individual.

5 Data Security Measures

knx8 has implemented industry-standard technical and administrative measures to protect your personal information. Our security infrastructure is continuously updated and strengthened.

5.1 Technical Security

• SSL/TLS Encryption: All data transmissions are protected by industry-standard encryption technology
• Data Encryption: Encryption is also used when storing sensitive information
• Firewall and Security Monitoring: 24/7 monitoring to prevent unauthorised access
• Regular Security Audits: Periodic reviews conducted by third-party experts

5.2 Administrative Security

• Staff access to data is limited strictly to what is necessary
• Regular staff training on privacy and data protection
• A rapid response plan in the event of a data breach
• Strict confidentiality agreements with third-party service providers

6 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type of information and legal requirements.

• Account Information: For the duration your account is active and thereafter in accordance with applicable legal requirements following closure
• Transaction Records: Long-term retention may be required in accordance with financial regulations
• Technical Logs: Retained for a limited period for security review purposes
• Marketing Communications: Until you withdraw your consent

7 Your Rights

knx8 users have the following rights regarding their personal information. Contact our support team to exercise these rights.

7.1 Right of Access

You can find out what information we hold about you. Upon a written request, we will provide you with a copy of the stored information.

7.2 Right of Rectification

If any information we hold about you is inaccurate or incomplete, you can request that it be corrected or updated. We will action this change as soon as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of direct marketing. We give such requests the highest priority.

7.5 Right to Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format.

8 Protection of Minors

knx8 provides services only to individuals aged 21 or over. We do not knowingly collect any personal information from minors.

Age verification during account registration is mandatory. If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

9 Responsible Gambling and Data Use

knx8 is committed to responsible gambling. To this end, we may monitor your gaming activity data in order to identify early signs of problematic behaviour.

This information is used for user protection and to provide support. To learn more about responsible gambling, visit our Responsible Gaming page.

10 Third-Party Links and Services

Our platform may have connections to game providers and payment service providers. These third parties have their own privacy policies, and knx8 is not responsible for their methods of data collection and use.

We recommend that you read the privacy policy of any third-party service before using it.

11 Policy Changes and Updates

knx8 reserves the right to change or update this Privacy Policy from time to time. For significant changes, we will notify users via email or through the platform.

Continuing to use the platform after a revised Policy has been published will be considered your acceptance of the new Policy. We therefore recommend reviewing this Policy regularly.

12 Contact and Complaint Resolution

For any questions, concerns, or complaints regarding your privacy, please contact our customer support team. We provide support 24/7 in both Bengali and English.

This Privacy Policy was last reviewed and updated in 2026. It is recommended to read it together with the Terms & Conditions and Responsible Gaming policy.